Destination4Festival - Privacy policy

This Privacy Notice describes how DESTINATION FOR FESTIVAL S. DE R.L. DE C.V. (hereinafter "THE AGENCY") collects, uses, and protects the personal information of its users in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties and other applicable regulations.

1. Data Controller

THE AGENCY is responsible for processing your personal data in accordance with this Privacy Notice, ensuring the security and confidentiality of your information.

2. Personal Data We Collect

We may collect the following personal data, either directly or indirectly:

• Identification and contact information: Name, email, phone number, age, marital status.
• Financial data: Payment and billing information when applicable.
• Medical data: Information related to accessibility or health needs when relevant for service provision.
• Social media and browsing data: Information obtained through your interaction with our digital platforms.

3. Purposes of Processing Personal Data

Primary Purposes (necessary for the requested service):

• Create and manage your account on our platform.
• Process payments and billing.
• Contact you to provide assistance or information about your purchase.
• Comply with legal and tax obligations.

Secondary Purposes (optional):

• Offer personalized promotions and discounts.
• Send information about events, services, and related products.
• Conduct market studies and preference analysis.

You may revoke your consent for the use of your data for secondary purposes at any time by sending an email to contacto@destination4festival.com.

4. Transfer of Personal Data

To provide our services, THE AGENCY may share your information with:

• Service providers (hotels, airlines, car rental agencies, payment platforms, event producers, etc.).
• Government authorities when required by law.
• Affiliated companies or within the same corporate group for administrative and operational purposes.

All data transfers are carried out with strict security and confidentiality measures. If you do not want your data to be shared with non-essential third parties, you may state your preference by emailing contacto@destination4festival.com.

5. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our websites and digital platforms. These tools allow us to:

• Identify you as a returning user.
• Analyze your browsing behavior.
• Personalize content and advertising.

You can disable cookies through your browser settings; however, this may affect website functionality.

6. ARCO Rights (Access, Rectification, Cancellation, and Opposition)

You have the right to:

• Access your personal data.
• Rectify incorrect or outdated information.
• Request the cancellation of your data when no longer needed.
• Oppose the use of your data for secondary purposes.

To exercise your ARCO rights, send a request to contacto@destination4festival.com including:

1. Full name and contact method.
2. A document proving your identity.
3. A clear description of the right you wish to exercise.

Your request will be processed within a maximum of 20 business days.

7. Data Security and Retention

We implement technical and administrative security measures to protect your information. Data is retained only for as long as necessary to fulfill the stated purposes, unless a longer retention period is required by law.

8. Changes to the Privacy Notice

THE AGENCY may modify this Privacy Notice at any time to comply with new regulations or business practices. The updated version will be available on our website.

If you have any questions about this notice or how your data is processed, you can contact us at:

• Email: contacto@destination4festival.com
• Address: Paseo de la Reforma 296, 25th floor, Mexico City, 06600
• Phone: +52 5561655886